I had some funds to kill and I thought a new small laptop running Windows 7 would help me not to be a total illiterate when it comes to whatever changes come with W7. I wanted to replace my old Acer Travelamte 3002 WTMi that served me well (though loudspeakers failed almost from day one). A quick look around the web showed that Dell M101z model could be a good choice: good value, acceptable battery time, small and not too heavy. I've never bought from Dell before but I guessed it won't be difficult or unpleasant: I was wrong. First of all, I wanted Dell to produce an invoice to the name of my employer. I contacted with Dell chat (sorry, not available over the weekend) and I asked them for help. I was provided an email of a Dell representative dealing with my employer. I sent her an email and waited. After 24h with no answer, I contacted Dell chat again asking how long should I wait to get an answer, as this being my first time with Dell I was not aware of what the typical servi