iPhoto Books: be warned!

-

No, I'm not going to complain about the output quality (at least not yet as I'm still waiting for my order).

What I want to complain about is the fact that your iPhoto Book orders do not show up on your Apple Store account. And apparently this oddity has been happening for quite a while.

That means that there is no way for you to know about your order status. Of course there is a confirmation email sent to your Apple ID email but, what if your .mac account has expired? (then you no longer have access to that email).

To make things worse, once 1-click order has been activated iPhoto will not ask you for an additional confirmation when issuing a new order (I guess that's the 1-click beauty once your Apple ID email account works nicely).

Calling customer service did not help much, as I was assured my credit card was not billed and somehow I had no pending orders. Calling my bank gave me another version: My credit card was billed (and apparently my order was taking longer than expected to arrive).

At this point I was no longer sure the "easy" route that iPhoto promised to get my photo book was actually easy. Even worse, once I realize customer service gave me the wrong information after forcing me to wait several minutes at the phone I was angry.

To make things worse, I had order a second photo book by mistake (thinking the customer service information was right and being unable so see the order on the Apple Store site). And I could not find a way to cancel that duplicated order.

Thankfully, the link provided above included a cool tip. You can visit this url to know your iPhoto Book orders and, if within 90 minutes from your order, you can cancel it. What this information is not clearly stated on Apple Store I do not know. However I have asked them to fix this as it's been this way for at least two years.

Apple Store's answer:

iPhoto is an Online service that does not belong to our Store.

For any query or issue with iPhotos, please, go to http://www.apple.com/es/support/photoservices/contact_us/ . You will find a rebate to fill out, and in the next 48 business hours, an agent will provide you full support by email.

Comments

tangvik said…
Thanks a lot, I've placed an order 8th December, and had no clue what status my order's at.
Your link was very helpful, can't thank you enough.

One tip from me to you: If you have an @mac.com account, and not using @mac.com adress, you can change the adress and still keep your account :-)
https://myinfo.apple.com/

Anders!
5:20 am
misan said…
I have no idea e-mail address could be changed on .Mac accounts.

Thanks a lot for the information.
11:19 am
Post a Comment

Popular posts from this blog

VFD control with Arduino using RS485 link

-
Image
Variable Frequency Drives ( VFD ) allow the control of spindles so speed can accurately be controlled and a detailed acceleration profile for the spindle and reverse rotation can all be handled. In essence a VFD is an three phase inverter for three-phase AC motor. I am using a popular (I mean cheap) Chinese VFD and though the reference manual is not great, I could see there is a built-in RS-485 port. I usually control the start, stop and speed selection using the keyboard on the unit but I thought it will be more useful if I could control everything from the same Arduino is doing our CNC table control. Some cheap RS-485 off eBay and some lines of code later, I can start, stop and change the speed from an Arduino. What a cool thing to have! Some configuration of your VFD are needed before you can use it like that.  You need to set PD163=1 (I am using address 1 in the code). PD=164=1 (for setting serial to 9600bps) and PD165=0 (for using ASCII and 8N1 character format)
Read more

How to get sinusoidal s-curve for a stepper motor

-
Image
After some experimentation, and delving a bit into the math of motion, I realized there can be a significant difference on the motion of a machine by just making small changes. A common and popular approach to smooth one axis of motion is to use a trapezoidal speed pattern, where acceleration and deceleration are uniformly accelerated movements (aka constant acceleration motion) separated by a portion happening at cruising speed. The problem comes with the fact that, while that approach is simple to understand and to code, it does contain sudden changes in the acceleration, that show as spikes on the acceleration derivative, called jerk. These sudden changes in the acceleration translate into undesired vibration in our machines. Most of that can be eliminated by selecting a motion pattern that does not contain sudden changes of acceleration. If we chose a mathematical function for our speed whose second derivative is continuous, then we reduce system vibration quite a lot. One ma
Read more

Importing OpenSCAD designs into Onshape

-
Image
After using Onshape CAD software for a while I am really fond of it. So one natural thing to do, specially once they have released the Instructor's kit is to start using it in the classroom too. But one thing I was not so sure how to do was to use old designs I made using OpenSCAD. It does not mean I am completely quitting using OpenSCAD but suddenly I can see I can do assemblies in Onshape that will look quite nice for showing and documentation purposes if only I could easily import from OpenSCAD. I am glad to report that the route OpenSCAD --> FreeCAD --> Onshape worked brilliantly. Even more when a few tricks were applied. While some people suggest to import CSG files from OpenSCAD to FreeCAD, I have had more success by directly importing SCAD files into FreeCAD. One trick that worked well for me was to get rid of $fn references, so now circles become real circles (or cylinders) in FreeCAD. If a part keeps some $fn references then your cylinders or circles wi
Read more