Amazon: Yes, yes, yes!
When one of my kids told me his Kindle had stopped working I thought it was his fault. On closer inspection I could not see any damage to the screen. None of the suggestions of the troubleshooting guide worked so things did not look good. After some reading on Amazon forums it was clear I was not alone and other customers had experience a similar problem that required a replacement of their unit. I was very happy to learn my unit was less than a year old, so I contacted customer service to see what to do next. I had bought the unit while being in the states but I was now living in Europe, so I was uncertain about my choices. Once I explained the problem I was having with the unit, to a very nice representative named Stacey, I was told unit had to be replaced. I was told a replacement unit has been sent to my address in Europe and paid with a gift voucher. I was told that using that same box I should return the defective unit once I've got the replacement. I was even provi