Amazon: Yes, yes, yes!

-
When one of my kids told me his Kindle had stopped working I thought it was his fault. On closer inspection I could not see any damage to the screen. None of the suggestions of the troubleshooting guide worked so things did not look good.

After some reading on Amazon forums it was clear I was not alone and other customers had experience a similar problem that required a replacement of their unit.

I was very happy to learn my unit was less than a year old, so I contacted customer service to see what to do next. I had bought the unit while being in the states but I was now living in Europe, so I was uncertain about my choices.

Once I explained the problem I was having with the unit, to a very nice representative named Stacey, I was told unit had to be replaced. I was told a replacement unit has been sent to my address in Europe and paid with a gift voucher. I was told that using that same box I should return the defective unit once I've got the replacement.

I was even provided with a prepaid return label ready to be printed and attached to the return box. I received the replacement in two days time. I pack the defective unit and I dopped it on the nearest Mailboxes etc. It all seemed solved: wrong! I've got a call from Mailboxes asking me for some return pages I had to print from Amazon website.

A few days later I've got another email from Amazon stating they received the defective unit.

I rather prefer my device not to stop working but I am extremely pleased on the way Amazon has handled this situation. I use to complain when companies do not do the right thing, but I think it is cool when the opposite happens too.

Comments

La escritora said…
I hope my Nook will not stop working after I come back from USA. I'm not sure if Barnes & Noble would send me anything to Europe...
4:48 pm
Unknown said…
I had a good experience when returning items to Amazon too. I'm very picky when it comes to computer monitors. I bought one from Amazon but wasn't happy with the image quality. They sent me two replacements without any additional charges and I had one month to decide which two screens of the three I got I wanted to return.
7:04 pm
Post a Comment

Popular posts from this blog

VFD control with Arduino using RS485 link

-
Image
Variable Frequency Drives ( VFD ) allow the control of spindles so speed can accurately be controlled and a detailed acceleration profile for the spindle and reverse rotation can all be handled. In essence a VFD is an three phase inverter for three-phase AC motor. I am using a popular (I mean cheap) Chinese VFD and though the reference manual is not great, I could see there is a built-in RS-485 port. I usually control the start, stop and speed selection using the keyboard on the unit but I thought it will be more useful if I could control everything from the same Arduino is doing our CNC table control. Some cheap RS-485 off eBay and some lines of code later, I can start, stop and change the speed from an Arduino. What a cool thing to have! Some configuration of your VFD are needed before you can use it like that.  You need to set PD163=1 (I am using address 1 in the code). PD=164=1 (for setting serial to 9600bps) and PD165=0 (for using ASCII and 8N1 character format)
Read more

How to get sinusoidal s-curve for a stepper motor

-
Image
After some experimentation, and delving a bit into the math of motion, I realized there can be a significant difference on the motion of a machine by just making small changes. A common and popular approach to smooth one axis of motion is to use a trapezoidal speed pattern, where acceleration and deceleration are uniformly accelerated movements (aka constant acceleration motion) separated by a portion happening at cruising speed. The problem comes with the fact that, while that approach is simple to understand and to code, it does contain sudden changes in the acceleration, that show as spikes on the acceleration derivative, called jerk. These sudden changes in the acceleration translate into undesired vibration in our machines. Most of that can be eliminated by selecting a motion pattern that does not contain sudden changes of acceleration. If we chose a mathematical function for our speed whose second derivative is continuous, then we reduce system vibration quite a lot. One ma
Read more

Importing OpenSCAD designs into Onshape

-
Image
After using Onshape CAD software for a while I am really fond of it. So one natural thing to do, specially once they have released the Instructor's kit is to start using it in the classroom too. But one thing I was not so sure how to do was to use old designs I made using OpenSCAD. It does not mean I am completely quitting using OpenSCAD but suddenly I can see I can do assemblies in Onshape that will look quite nice for showing and documentation purposes if only I could easily import from OpenSCAD. I am glad to report that the route OpenSCAD --> FreeCAD --> Onshape worked brilliantly. Even more when a few tricks were applied. While some people suggest to import CSG files from OpenSCAD to FreeCAD, I have had more success by directly importing SCAD files into FreeCAD. One trick that worked well for me was to get rid of $fn references, so now circles become real circles (or cylinders) in FreeCAD. If a part keeps some $fn references then your cylinders or circles wi
Read more